About My Work

My passion for understanding how humans communicate using their first language as children, and second language as (bilingual) adults motivated me to study natural language processing (NLP) and understanding (NLU). My educational and professional training in these fields helped me explore different roles in speech technologies and helped me discover my career path as a conversation designer today.

Before conversational design became as prevalent as it is today, I was first designing dialogues by drafting virtual assistant prompts to record with voice talents while working as a text-to-speech language engineer. My role as a language engineer gave me the opportunity to write prompts and my role as a TTS voice producer led me to create recording scripts in the studio. During the time I was engaged in TTS use cases, I was conceptually designing conversations while producing a wide array of TTS voices.

My continued interest in designing meaningful conversations enabled me to transition to a career in voice user interface (VUI) design, where I designed and implemented dialogues for Capital One Bank’s NLU assisted IVR systems. For the past four years, I’ve been exclusively designing and implementing conversational customer experiences by using NLP & NLU assisted conversational design and development platforms. I value intelligent, intuitive, and empathetic customer and user experiences as the forefront of my core values in my work. I’m committed to applying user experience principles and best practices to create invaluable digital & multi-modal experiences to enhance diverse company products.